Mobile / Casino
This policy explains what information hi777 collects when you access our lobby, use your account wallet, or make a transaction through FPX, Boost, or DuitNow — and how we keep that information controlled and limited to what is needed. Availability of our services depends on local law and eligible regions in Malaysia.
When you open an account with us, we collect the details you enter directly — your login credentials, contact information, and the payment method you select at the deposit or withdrawal step. For transactions processed through FPX, Boost, or Bank Transfer, we receive a transaction reference and status confirmation; we do not store your full bank credentials on our servers. Browsing activity within the lobby — which game category you visited, how long a session ran — is logged in aggregate to help us keep the platform stable and relevant. We do not sell this data to third parties or use it to build advertising profiles outside our own platform. Cookies are used for session authentication and to remember your preferred language setting; you can manage cookie preferences through your browser's built-in controls. Any personal data we hold is retained only for as long as your account is active or as required by applicable law in the eligible regions where we operate. When an account is closed, we follow our internal retention schedule before purging identifiable records.
When you deposit via FPX, we receive a transaction reference number and status update only. Your banking login details stay entirely within the FPX gateway and are never visible to us.
Boost wallet transactions generate a confirmation token on our end. We store that token alongside your account record to match the deposit to your wallet balance — nothing more.
For direct bank transfers, we log the amount received and the reference you provide. Account-level bank details you enter are encrypted at the point of entry.
DuitNow payments are confirmed via a reference ID linked to your hi777 account. We hold the reference for transaction matching and do not retain the underlying DuitNow account details.
Our privacy policy covers activity that happens within your hi777 account and on the hi777 domain. There are areas it does not reach — particularly third-party services that open in a separate window or process your payment independently. Knowing the boundary helps you decide where to direct a question.
Login sessions, profile changes, and wallet activity inside your hi777 account are fully within this policy. We log these events for security and account integrity purposes.
FPX, Boost, and DuitNow each operate their own privacy terms once you leave our domain to authenticate a payment. We receive only the confirmation reference, not your full payment credentials.
Game session data — the rounds you play, the tables you visit — is recorded in aggregate. Individual round data may be held for dispute resolution purposes within the retention period.
Any external link you follow from our site — including studio support pages or payment help portals — falls under that third party's own policy. We have no visibility into what they collect.
You have practical choices about the data we hold on your account. Reviewing what we store, asking us to correct something inaccurate, or requesting that a closed account's data be removed are all steps you can take by contacting our support team directly. We do not make these processes difficult — the contact path is the same live chat and email channel used for all account queries. Where local law in eligible regions gives you a formal right of access or erasure, we follow that requirement. If your question is about a specific transaction — a Boost payment that did not reflect, or a Bank Transfer reference that appears incorrectly in your account history — those are also handled through the same support route. We will acknowledge your request and let you know the outcome in writing via the contact method you used.
Ask us to confirm what personal data we hold linked to your account. We will provide a summary through the channel you used to contact us.
If your name, contact number, or registered email is recorded incorrectly, raise it with support and we will walk you through the verification and correction steps.
When you close your account and the mandatory retention period has passed, you may request that identifiable records be purged. Support will confirm when this is completed.
Any question about how your data is used — including cookie settings, session logs, or payment references — can be sent to our support team and will be escalated to the relevant internal team.
Privacy questions follow the same contact paths as account support. Live chat is available directly from your account dashboard after login, and email is open for written requests that need a formal response. If your query relates to a transaction through FPX, Boost, or DuitNow, include the transaction reference in your message so the relevant team can locate the record quickly.
Open your account dashboard and use the chat icon to reach the support team directly. Privacy and data queries are routed to the appropriate team from there.
For written requests — data access, correction or removal — email is the appropriate channel. You will receive a written reply confirming what action was taken.
Some account details — your registered contact info, linked payment methods, and session history — are visible directly in your dashboard after login, so you can check them without contacting support first.
We keep the data we collect proportionate to what the platform needs to function. Session cookies authenticate your login and are cleared when you sign out; preference cookies remember your lobby language setting and persist across sessions unless you clear them via your browser. Account security relies on the login credentials you set, and we do not have access to your password in plain text — it is stored in hashed form. Payment references from FPX, Boost, Bank Transfer, and DuitNow are retained for the period required by applicable rules in eligible regions, then removed according to our internal schedule. Retention periods are not indefinite and are reviewed periodically.
Session and preference cookies can be managed through your browser settings. Disabling session cookies will affect your ability to stay logged in across pages within the lobby.
Passwords are stored in hashed form — we cannot read them. If you suspect unauthorised access, change your password immediately via the account settings page and contact support.
We hold personal data only as long as your account is active or as required under applicable law. Transaction references from FPX, DuitNow and Bank Transfer are kept for the minimum period required, then removed.
When this policy is updated, the revised version is published at hi777/privacy-policy/. Continued use of your account after an update indicates acceptance of the current version.
These are the questions we hear most often about how we handle account data, payment records, and your rights under this policy. If your question is not here, contact us through live chat or email.
No. When you pay through FPX or Boost, the authentication happens on the gateway's own page. We only receive a transaction reference and a success or failure status. Your bank or wallet login details never pass through our servers.
Yes. Contact our support team via live chat or email to request a summary of the personal data linked to your account. We will confirm what we hold and how it is used within a reasonable period of receiving your request.
Reach out to support via live chat or email, explain the incorrect detail, and the team will guide you through the verification step required before any change is made. Some fields you can update directly in your account settings after login.
Once your account is closed, we retain the minimum data required by applicable rules in eligible regions for the mandatory period. After that period, identifiable records are removed following our internal retention schedule. You can request confirmation once removal is complete.
We do not sell or share your personal data with third parties for advertising or marketing purposes. Data is used internally to operate your account, process transactions through FPX, Boost, DuitNow or Bank Transfer, and maintain platform security.
Cookie preferences are managed through your browser's own settings. Session cookies keep you logged in during your visit; preference cookies save your lobby language choice. Clearing cookies via your browser resets these settings on your next visit.