Mobile / Casino
These terms set out the rules that apply when you open an account, make a transaction or use any part of hi777, including live casino tables, slots and sportsbook markets. Access depends on local law and is available only where local regulations permit.
By creating an account or placing a transaction on hi777, you confirm that you have read and accepted these terms in full. The terms cover how your account is opened and closed, how transactions are processed through supported payment channels including FPX online banking, Boost e-wallet and direct Bank Transfer, and how disputes are handled. Where a specific game provider such as Pragmatic Play, Microgaming, JDB or Habanero publishes its own rules for a title inside the lobby, those rules apply alongside — not instead of — these terms. We update the terms when our policy changes. The current version is always the one shown on this page; continuing to use the account after a change means you accept the updated terms. If a section of these terms is found unenforceable in your jurisdiction, the remaining sections continue to apply. Access to hi777 and eligibility to transact depend on local law in the region where you are located. It is your responsibility to check whether accessing and using this platform is lawful where you are.
Transactions made via FPX are subject to your bank's session limits and the processing rules stated in your account wallet at the time of the transaction.
Boost deposits and withdrawals follow the wallet balance limits shown inside your Boost app. Any limit mismatch between accounts must be resolved before the transaction is submitted.
Direct Bank Transfer instructions, including account details and reference numbers, are displayed in your hi777 wallet screen. Always use the reference shown; transfers without a matching reference may be delayed.
These terms apply specifically to your hi777 account, the transactions you make inside it and the content you access through the platform. They do not extend to third-party services you reach from links outside the lobby. Understanding the boundary helps you know where to direct a question.
These terms govern how you open, maintain and close your account, including identity verification steps and the conditions under which access may be suspended. All account actions are logged and visible in your transaction history.
Every deposit and withdrawal you make through FPX, Boost or Bank Transfer is covered by these terms. Currency, limits and processing instructions are shown in your wallet screen at the time of each transaction.
Game content supplied by Pragmatic Play, Microgaming, JDB and Habanero sits within the scope of these terms. Individual game rules shown inside each title are supplementary; they do not override the account-level terms.
External links, payment provider apps and any service you access outside the hi777 platform are outside these terms. Their own policies apply independently. We do not control and are not responsible for third-party terms or conduct.
These terms are not one-sided. You have practical options at every stage of your account relationship with hi777. Your full transaction record — including deposits made via FPX and Boost, and any Bank Transfer credits — is available inside your account dashboard after login. If a record looks wrong, you can raise a correction request through our support channel before the end of the session cycle shown on that record. Account details such as your registered contact and preferred payment method can be updated from the account settings page; follow the fields and verification steps shown there. For any question about how a term applies to your specific situation — including questions about game-content rules from studios such as JDB or Habanero — you can reach our support team through the contact paths listed on this page.
Your full deposit and withdrawal history is visible in the account dashboard. The log includes payment method, amount and status for every transaction you have submitted.
Update your registered contact details or linked payment channel from the account settings screen. Follow the verification fields shown there; do not send sensitive details through chat.
If a term is unclear or you believe it has been applied incorrectly to your account, open a support ticket and describe the specific transaction or action in question. Include the date and the payment method used.
For disputes not resolved through live chat, submit a written request via our support email. We will respond with reference to the relevant section of these terms and the transaction record on file.
If a specific clause is unclear or a transaction question relates directly to these terms, the fastest path is live chat. For formal disputes or written records, use the email route. All policy questions are handled by the same team; there is no separate legal department — just the support team with access to your account log and these terms side by side.
Open the chat widget from any page inside the platform. Describe the term or transaction you are asking about; our team will pull your account record and respond within the same session.
For written correspondence about a specific clause or a formal dispute, send your query to our support address. Include your account ID, the payment method involved (FPX, Boost or Bank Transfer) and the date of the relevant transaction.
Many terms-related questions — such as transaction status, applied limits and current account standing — can be answered by checking your dashboard after login. The current state of each item is shown there without needing to contact support.
These terms are maintained by the hi777 team and updated when our operating rules change. We do not share account data with third parties except where required to process a transaction through FPX, Boost or Bank Transfer — and only to the extent necessary for that transaction. Account security measures, including session management and login verification, are described in the steps shown on the account settings page; we do not publish those steps here to avoid exposing them publicly. Data retention follows the period required to maintain an accurate transaction record and to handle any dispute raised before that period closes. If you want to know what data we hold on your account, raise the request through live chat or email support and we will respond with what is on file.
Account and transaction data is used only for operating your account and processing transactions through supported payment channels. It is not sold or shared for marketing purposes.
We use cookies to maintain your logged-in session and remember account preferences. You can adjust cookie settings in your browser. Disabling session cookies may affect your ability to stay logged in.
Transaction records are retained for the period needed to resolve disputes and comply with applicable requirements in eligible regions. After that period, records are removed from active systems.
To request a correction to how a term has been applied, or to ask what data we hold, contact support via live chat or email with your account ID and a clear description of the request.
These questions cover the situations that come up most often when reading through the terms. If your question is not here, the support team can point you to the relevant clause.
These terms apply from the moment you create an account. Every action you take — logging in, depositing via FPX or Boost, browsing the live casino or slots lobby — is covered by the version of the terms current at that time.
We post the updated terms on this page and the change takes effect immediately. If you continue using your account after the update, that counts as acceptance. If you do not accept, you should close your account before continuing.
Yes. All transactions processed through FPX, Boost and Bank Transfer are governed by these terms. The specific limits and reference instructions for each payment method are shown inside your account wallet at the time of the transaction.
Game rules shown inside individual titles from Pragmatic Play, Microgaming, JDB and Habanero are supplementary. They apply alongside these account-level terms, not instead of them. If there is a conflict, these account terms take priority.
Open a support ticket via live chat or email, include your account ID, the date of the transaction, the payment method used and a short description of the issue. We will match it to your transaction record and respond with reference to the relevant clause.
Access depends on local law and is available only where local regulations permit. It is your responsibility to confirm that accessing and using the platform is lawful in your specific region before opening or continuing to use an account.